Frequently Asked Questions
We know there are a lot of things the general public may not be aware of that come second nature to the rental industry. Here are some questions maybe you have asked when considering whether to rent for your event.
1. Do we have to put up the tent ourselves?
No - due to insurance and safety regulations we are the only ones allowed to set up and take down our tents.
2. Do we rent by the hour/day/week?
Our rentals are based per event. If you are having a wedding on a Saturday, we will typically set up on the day before, and come back on the Monday after to take down. You are charged for the weekend, not for 3 days.
3. What is the "Damage Waiver"?
The damage waiver helps to off-set the cost of ordinary damage due to normal wear and tear. It does not cover damage due to negligence or loss. It is not refundable.
4. What does set up and delivery include?
We will deliver and set up tents. We will drop off tables, chairs, linens, and tableware unless prior arrangements have been made in writing to set tables and chairs.
5. How far away do you deliver?
Our delivery area is limited and based on availability so please call for information.
6. Can I reserve a tent in case it rains?
·No, we no longer offer a *RAIN ONLY* policy.
Our normal policy is a 25% non-refundable deposit to reserve your order. You have 30 days to cancel and not lose any additional money. If canceling day of set up or if the truck is loaded with your rental order, 100% will be due.
7. What is considered "after hours" charges?
After hour charges are applied to any job that requires setup, delivery or take down before 8am or after 6pm Monday through Saturday. Sunday's are not available for deliveries or pick ups.
8. What if I have a specific time frame for delivery and pick up?
Specifically requested delivery/pick up times may result in additional fees, and must be disclosed at the time of confirming the rental. Specific times must be noted on the order/reservation.
9. What is required to reserve my order?
We require a signed rental agreement and a 25% non-refundable deposit in order to reserve your rental items, and add you to our delivery schedule. You are allowed to make changes up to 14 days before your event. Final payment is due 7 days before delivery.
10. What do I need to do to get ready for the tent installation?
Please have all underground lines marked. #811 will mark unknown lines if notified in advance. A representative MUST be present to show where the tent and other rental items should go.
11. Do you offer Customer pick up and return?
Yes. If your order is less than $200 (minimum required for delivery-Not including delivery charges) or if you prefer, we do offer Customer Pick Up and Return. With this option, an appointment time must be scheduled (Typically the week prior to your event), at your scheduled appointment time, we will meet you at our warehouse for you to pick up your order. Customer Returns options will be discussed at the time of your order.
12. Is there a minimum rental order?
No. If you need one table and two chairs, we are happy to rent to you. However, we can not offer delivery for less than a $200 order, before delivery fees.